VoIP Phone Service
Carl is the busy Vice President of Sales for a company based in Los Angeles. He has chosen to tap into the flexibility and mobility that VoIP phone service (also called hosted PBX service, I-PBX, or virtual PBX) offers in order to work from his home in another city several days a week. When his office phone rings, his home or cell phone rings simultaneously. Carl picks up the line, and his clients have no idea that their call is being answered away from his office since he is fully connected to his office network. Work from Home – and Nobody Knows This mobility allows employees to receive calls from work at home – just as if they were at the office. An IP phone can be programmed with business rules, such as “From 5 pm to 7 pm in the current time zone, calls to the office phone will be routed to my cell phone.’ Customers never need to know that the person answering their call is not still in the office, unless they choose to disclose this fact. Some providers will allow businesses to purchase “virtual” numbers with area codes for another city or state or country, for a small monthly charge. For instance, calls from an office located in California can originate in Texas, but be charged as a local call, by using the pre-programmed California number assigned. Using this same feature, businesses located outside the U.S. can obtain a local number for business purposes. But be aware that some VoIP service providers charge for long-distance calls that terminate off the network, as compared to unlimited calling within the same network, or to a local region for that area code.
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